Christina Frank

Christina Frank currently serves as Chief Operating Officer at Capita Europe, overseeing customer service operations across 14 locations in Germany and focusing on transformation programs aligned with strategic goals and digital objectives. Prior to this role, Christina held the position of Vice President Customer Service at Arvato Supply Chain Solutions, managing customer service operations for various B2C brands in the EMEA region and implementing AI technology for service automation. Christina also served as Vice President Operations at Majorel, managing 18 customer service locations, and held multiple positions at Arvato CRM Solutions Germany, culminating as Vice President Account Management with responsibilities across several telecommunication clients. Christina's career began with an internship at AOL, and Christina holds degrees in Commerce and Business Administration from Université Savoie Mont Blanc and Westfälische Hochschule, respectively.