Gary Binikos has extensive experience in service delivery management within the insurance, oil & gas, retail, and various other industries. Currently serving as a Service Delivery Manager at Capita since February 2014, Gary focuses on managing service deliverables, compliance, and customer relationships. Prior experience at IBM spanned from March 1996 to July 2013, where notable roles included Global Service Delivery Manager, Lead Service Delivery Manager, and Delivery Project Executive. Achievements include transforming BMC Remedy service into a benchmark operation, managing significant budgets, and implementing various service improvement programs, which garnered multiple IBM Service Excellence Awards. Gary's extensive background highlights a strong capability in governance, compliance, cost management, and client relationship enhancement across diverse sectors.
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