Kieran Barrett

Kieran Barrett possesses extensive experience in customer service and IT support, currently serving as a Service Desk Team Lead at Capita since November 2022. Prior to this, Kieran held the role of Customer Care and Performance Officer at BSO - Business Service Organisation for a brief period in 2022. Kieran's previous position as Sales Service/People Performance Manager at Concentrix from 2016 to 2022 involved managing a team in the customer experience sector, with responsibilities that included improving agent performance and achieving service level agreements. Earlier roles at Concentrix, including Customer Service Manager and sales-focused positions, contributed to a strong foundation in customer interaction and technical issues. Kieran also gained practical IT experience as an IT Support Specialist at Hunterhouse College in 2016.