Krista Root is currently a Principal Product Designer at Capital One, focusing on card servicing and support experiences. Previously, Krista worked in service design and strategy related to machine learning and data engineering. Krista's educational background includes a Master's degree in Educational Leadership and Administration from William & Mary and a Bachelor's degree in English and History from the University of Virginia. With extensive experience in instructional design, multimedia production, and eLearning technologies, Krista has collaborated across multiple disciplines in the financial and educational sectors.
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