Roya Moussapour is an experienced UX researcher and manager currently serving as the Lead UX Researcher at Capital One, focusing on enhancing the software developer experience. Prior to this role, Roya was a Human-Centered Design Specialist at the USPTO, contributing to user experience research for the Trademark Center. In previous positions, Roya supported financial services clients at Kaiser Associates, conducted user experience research at Bloom Works Public Benefit LLC, and led research efforts in developing higher education platforms at Lumen Learning. Additional experience includes a role as a researcher and project manager at the MIT Teaching Systems Lab and analytical work at Compass Lexecon. Roya holds a Master of Science in Comparative Media Studies from the Massachusetts Institute of Technology.
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