Shonda Leeper

Shonda Leeper is a Client Operations Manager at Capital Rx since June 2023, bringing extensive experience from CVS Health, where Shonda served as Lead Director of Client Support Operations from June 2002 to April 2022, managing client relationships across various sectors including Medicare Advantage and Medicaid, with live client counts up to 1.1 million. In earlier roles at CVS Health, Shonda developed a Client Support model and led teams responsible for handling client inquiries, creating training programs, and conducting training sessions for call center teams. Shonda holds a Bachelor's degree in Healthcare Administration from Trevecca Nazarene University, with prior education at Richland Community College.