João Pedro Milagres de Santana

João Pedro Milagres de Santana is a technology analyst with extensive experience in IT support and ERP solutions, currently serving as an Analista de TI I at Capitale Energia S.A. since November 2022. In this role, responsibilities include Helpdesk support using GLPI, providing N1 and N2 assistance for multiple ERP modules, and managing system access and production environments. Previously, João worked as a TI Assistant and interned at Renova Energia SA, focusing on ERP support and SQL queries. João's foundational experience includes engineering assistance at TAIFF and environmental monitoring at Sabesp. Educational qualifications include a Postgraduate degree in Internet of Things from Senai São Paulo and ongoing studies in Data Science at Univesp Oficial, alongside a Bachelor’s degree from Faculdade de Tecnologia de São Paulo - FATEC-SP.