Kasen Quiring

Kasen Quiring has been working in the customer service and operations industry since 2014. In that time, they have held positions at Bahama Buck's Franchise Corporation, Vanguard, Sprouts Farmers Market, Robinhood, and Capitalize.

At Bahama Buck's Franchise Corporation, they served as a Team Lead, where they supervised and managed staff during shifts, handled customer complaints and escalated situations, and managed company funds.

At Vanguard, they worked as a Brokerage Investment Professional, where they interpreted, researched and resolved client requests on mutual fund and brokerage platforms, applied best practices in client relationship management, and recommended improvements to enhance company performance and customer satisfaction.

At Sprouts Farmers Market, they worked as an Assistant Grocery Manager, where they assisted in training, scheduling and maintaining a team of 6, was responsible for merchandise ordering, storing and preparation, and developed and maintained relationships with internal/external store vendors.

At Robinhood, they worked as a Customer Experience Representative (CXR), where they provided expert technical and product support to financial services clients via phone, email and chat, assisted in drafting and publishing Standard Operating Procedures, and developed and launched projects across all sites.

Finally, at Capitalize, they are currently working as a Customer Service and Operations Associate.

Kasen Quiring attended New Mexico State University from 2015 to 2019. In 2019, they obtained three certifications from FINRA: the General Securities Representative Examination (Series 7), the Uniform Securities Agent State Law Examination (Series 63), and the Securities Industry Essentials Examination (SIE).