Refuoe Khatlisi

Refuoe Khatlisi currently serves as the Manager of the Service Support Helpdesk and Fraud Engagement Center at Capitec since March 2025, where responsibilities include leading teams, ensuring efficient service delivery, and enhancing fraud detection and customer service. Khatlisi's tenure at Capitec began in January 2016, progressing through various roles such as Manager Service Support Helpdesk and Helpdesk Performance Manager, focusing on team leadership, customer service excellence, and performance management. Prior to Capitec, Khatlisi held the position of Acting Operational Manager at Telkom and worked as an ADSL Technical Support Agent. Khatlisi's educational background includes a Certificate in Contact Centre Management from SETA and a National Diploma in Information Technology (Support Services) from Walter Sisulu University.