Annissa Jones

Annissa Jones is a seasoned professional in software support and customer service, currently serving as a Senior Software Support Analyst at CAPS Payroll since October 2015. Annissa excels in managing client enhancement requests and creating knowledgebase articles to enhance customer satisfaction and streamline technical issue resolution. Previous roles include Software Support Specialist, where analytical skills were leveraged to tackle complex technical challenges, and Customer Service Technician Support at j2 Global, focused on managing a high volume of technical calls and building customer relationships. Early experience includes providing technical assistance as a Business Wireless Technical Support Representative at Sprint. Annissa holds a Bachelor's degree in Management Information Systems from Southern New Hampshire University and is currently pursuing a Master's degree in Business Administration, Management and Operations at the same institution, following an Associate's degree in Network and System Administration from ITT Technical Institute-Las Vegas.