Sue Tetzlaff - Culture and Results Catalyst

Prior to co-founding Capstone, Jane McLeod & Sue Tetzlaff were part of a senior leadership team that engaged employees to save a very important community asset - its community hospital. They didn’t just save it -- it became wildly successful. The strategies, tactics & lessons learned became desired by others. In response, Capstone Leadership Solutions, Inc. and The Framework for Achieving Great Results© were born. We provide organizations the tools, tactics, and solutions to elevate the culture by following our simple step-by-step plan that empowers and equips the organizations most valuable asset - employees - to move the organization from good, to great and even GREATER. We are proud to share a small sample of results: ✅Best Places to Work ⭐Increased Employee Engagement - 22nd to the 71st percentile in 1 year ⭐National Laureate Awards for Workplace Excellence – three consecutive years ✅Providers of Choice ⭐#1 Patient Satisfaction Rating (HCAHPS) of 121 Michigan hospitals 3 consecutive years ⭐LeapFrog “A” Ratings & ISO Certifications ⭐5-Star Patient Survey (HCAHPS) and Medicare Overall Ratings ✅Growth ⭐$120M revenue increase two consecutive ⭐Double net revenues in 4 years with no price increase & 6 competitors within 30 miles ✅ EXPERTISE: We have served dozens of healthcare organization and equipped thousands of leaders & employees with skills necessary to create extraordinary results. Jane and Sue are the co-authors of The Employee Experience: A Capstone Guide to Peak Performance. ✅ CONTACT US for a free phone consultation: www.CapstoneLeadership.net/Call