Shawn Bradford

Shawn Bradford has over 20 years of experience in customer service, starting with Bank of America in 1999. At Bank of America, they held roles such as Lead Operations Customer Service Representative, Accounts Receivable Clerk/Collector 1, and Accounts Receivable/Collector. In 2006, they joined eHarmony, where they served as Executive Assistant to the VP of Customer Care, Customer Service Team Lead, and Customer Care Agent. In 2017, they moved to FARFETCH as Customer Service Manager. In 2018, they became Social Media Reputation Team Manager at Fashion Nova. Since 2019, they have been the Director of Customer Care at Carbon38, where they have sourced and hired an offshore team to help ensure performance measures are met while scaling to meet budget needs.

Shawn Bradford attended Pasadena City College and Temple City High School.