Alicia Juarez

Alicia Juarez is an experienced product manager currently at CardinalCommerce since August 2021. Previously, Alicia held the position of Customer Experience Operations Manager at Crunchbase, where responsibilities included presenting weekly customer reports and collaborating with cross-functional teams on product launches and customer insights. Alicia also worked as a Customer Experience Specialist at Crunchbase, providing exceptional support via email and liaising with internal teams. Earlier experience includes roles as a Player Services Representative at GSN, focusing on customer support and player feedback, and as a Customer Advocate at Jawbone, managing escalated customer issues across multiple communication channels. Additionally, Alicia has a background in the hospitality industry, having served as a bartender/server and a hostess at Pechanga Resort & Casino.