Karleen Haines

Chief of Member Relations & Advocacy at CARE DESIGN NY, LLC

Karleen is a non-profit executive with 23 years of experience in the field of human services. Prior to joining PHP in December 2014, she was Director of Vocational and Employment services at a large non-profit serving individuals with intellectual and developmental disabilities, supporting over 500 adults through programs such as day habilitation, supported employment, and pre-vocational. She was instrumental in developing and growing affirmative business models that support gainful work for adults with disabilities. Karleen has participated on Education and Workforce Development Committees for various disability advocacy groups, served as a Diversity and Inclusion facilitator, and worked as an adjunct faculty at Nassau Community College – teaching an I/DD studies course.

Ms. Haines recently transitioned into her role overseeing member satisfaction and advocacy for those served by Partners Health Plan and Care Design NY, after serving in various positions within PHP, including Chief of Care Coordination and Chief of Community Relations & Outreach. She is a licensed Health Agent in the state of NY; holds an undergraduate degree in psychology and a master’s in management from the State University of NY at Stonybrook.


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CARE DESIGN NY, LLC

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We deliver care management services specifically designed to meet the needs of children and adults with IDD and their families. Delivering services in 30 counties throughout New York state, we remain committed to ensuring the staff who work for you are right in your community.


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1,001-5,000

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