Krystal Hulley

Krystal Hulley, PMP, currently serves as an Analyst in Speech and Data Analytics at CareCentrix since September 2017. Prior to this role, Krystal was employed at Verizon from April 2004 to March 2017, advancing through several positions, including Senior Analyst in Field Operations, where competitor benchmarking analysis led to a 37% reduction in churn, and Quality Assurance Consultant, overseeing a national QA strategy for over 3,900 agents and leaders. In the role of Manager in Customer Service, Krystal emphasized a leadership-first approach, fostering team development and trust, while as Coordinator for New Hire/Transition, responsibilities included managing new hire logistics and performance tracking. Education was completed at Cheshire High School, graduating in 2001.