Pamela Roberts

Pamela Roberts is an experienced professional with a strong background in customer service and medical records management. Currently serving as a Customer Service Team Lead at CareCentrix since February 2018, Pamela specializes in billing and collections, providing out-of-pocket estimates, and resolving billing issues while ensuring HIPAA compliance. Previous roles include Medical Records Coordinator at Alere Toxicology Services, where responsibility involved internal audits and legal requests for medical records, and Central Customer Service Representative at Lincare Holdings. With experience extending to various positions in medical transcription and data entry, Pamela has a diverse skill set developed over more than two decades in the healthcare and customer service industries. Pamela holds a diploma from EDUTECH College and completed high school at Streamwood High School.