Maria G.

Maria G. is an experienced customer service professional with a strong background in order management and team leadership. Currently serving as Customer Service Team Lead at Westlake Pipe & Fittings since July 2018, Maria is responsible for leading staff, managing workloads, and enhancing team performance through KPI analysis and training. Prior roles include Representative II and I positions at Westlake, focusing on customer order processing and data management in SAP. Maria has also held management positions at Ricoh USA, Inc. and IKON Office Solutions, overseeing order management teams and driving performance improvements. Maria holds a Bachelor's degree in Business Administration and Management from the University of Houston-Downtown and an Associate of Arts from Lone Star College.