Hend Gabra is an experienced Operations Team Manager currently serving as the Associate Director of Care & Service Operations. With a robust background in the outsourcing/offshoring industry, Hend has honed skills in Operations Management, Analytical Skills, Coaching, Service-Level Agreements (SLA), and Customer Relationship Management (CRM). Prior roles include Team Manager at Convergys, Care Operations Manager at Careem, and Team Leader at IBM. Hend earned a Master of Business Administration (MBA) in Business Administration and Management from Marymount California University.
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