Crystal Wilson, MBA, CMS, is an accomplished Organizational Change Manager at CareFirst BlueCross BlueShield, focusing on enterprise change strategies for large-scale business transformations. Wilson has extensive experience in IT project and change management, previously serving as a Senior IT Project Manager/Change Manager at Aetna, where strategic IT programs were directed using ADKAR-based frameworks. Additional roles include managing large-scale technology initiatives at Humana, NASCO, and Genuine Parts Company, among others. Wilson holds a Change Management Specialist certification, is a Certified Scrum Master, and possesses an MBA in Business Administration, complemented by a Bachelor's degree in the same field.
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