Brandon Shepard

Brandon Shepard is an experienced professional in the call center and customer service industries, currently serving as the Director of Call Centers at Careington International Corporation since July 2013. With a background that includes roles as Assistant Director, Call Center Quality Assurance Manager, Supervisor, and Coordinator, Brandon has demonstrated a strong capability in managing quality assurance teams and implementing customer support technologies. Prior experience includes serving as DialCare Call Center Manager and various roles at Cotton Patch Cafe and Preferred Credit Group, where skills in customer service, training, and credit counseling were developed. Educational achievements include ongoing training at Theocratic Ministry School and completion of Leadership Success, Coaching and Mentoring Skills at SkillPath Seminars/National Seminar Training.