Michelle Studebaker is an accomplished professional with extensive leadership experience in customer experience and operational consulting. Currently serving as the Director of Customer Experience at CareOregon since September 2020, Michelle leads a mission-driven customer service team. Prior roles include Director of Operational Consulting and Manager positions at The Standard, where Michelle established a consulting department and managed a significant claims organization. Experience also includes managing a large call center team at Kaiser Permanente and overseeing quality and training programs at Yahoo! and Vesta Corporation. Early career work involved program management at ACS, overseeing a sizable outsourced call center program. Michelle holds a Bachelor of Science in Political Science from the University of Idaho and further education from The College of Idaho.
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