Michael Underwood

Michael Underwood has a diverse work experience spanning multiple industries. Michael currently works at CarePayment as an Information Technology Infrastructure Engineer. In this role, they provide internal user support, manages Active Directory accounts and groups, configures user workstations, and assists with system security. Prior to this, Michael worked at Digital Panther Productions, a small production/consulting company that they own and operates. Michael has held various roles at this company, including Director, Editor, Engineer, Voice Over artist, and Event Coordinator.

Michael also has experience in customer support roles. Michael worked at HubSpot as a Customer Support Specialist, providing assistance to customers. Michael previously worked at LogMeIn as a Technical Support Specialist, where they provided online customer technical support and supported Level 1 agents in team with questions and escalations.

In addition to their work in technology and customer support, Michael has experience in the entertainment industry. Michael worked at the Society for the Promotion of Japanese Animation as the Director of Entertainment, overseeing the management of technical, programming, and interactive events at the Anime Expo. Michael also served as the Assistant Division Director of the AVS Division, managing the audiovisual technical division of the event.

Earlier in their career, Michael worked at Peoplesupport Inc as a member of the E-Rep Technical Team, providing online customer technical support via phone, live chat, and email. Michael also maintained records of changes with client sites and needs.

Overall, Michael Underwood has a strong background in technology, customer support, and entertainment, with experience in roles ranging from technical support to management.

Michael Underwood has educational experience in the field of telecommunications and television production. Michael holds an Associate of Science (AS) degree in Telecommunications Television Production from RCC/SBCC, and an Associate of Arts and Sciences (AAS) degree with a specialization in Television Production from Riverside City College. Additionally, they have obtained certifications from Microsoft, including Microsoft Certified: Security, Compliance, and Identity Fundamentals in September 2022, and Microsoft Certified: Azure Fundamentals in July 2022.