CareScribe
Jacob Eells, CXAC (Cert) is a seasoned customer support professional with extensive experience in leading teams and enhancing customer experiences across various industries. Currently serving as the Customer Support Manager at CareScribe since July 2023, Jacob drives team development and employs data-driven insights to refine support processes. Previously, Jacob held multiple roles at DigiTickets from April 2021 to June 2023, where innovative strategies were implemented to improve customer support efficiency. At Sitel, Jacob managed a high-performing team delivering B2C support for a major UK retail client and gained substantial technical skills working at Sage. Jacob’s career began in telesales roles, further developing a diverse skill set that includes effective communication and team leadership. Education includes a Professional Certificate in CX from The CX Academy and A2 levels in Music from Suffolk One.
This person is not in the org chart
This person is not in any teams
CareScribe
At CareScribe we build technology to help people access the world and level the playing field. We believe that everyone has the right to live the life they wish and disability should not stand in the way. Our products, Caption.Ed and TalkType, are used by thousands of people worldwide daily. Caption.Ed provides AI-powered captions for any live or pre-recorded media, and even face-to-face conversations. Talk Type is dictation software, designed for Mac.