Jacob Eells

Jacob Eells, CXAC (Cert) is a seasoned customer support professional with extensive experience in leading teams and enhancing customer experiences across various industries. Currently serving as the Customer Support Manager at CareScribe since July 2023, Jacob drives team development and employs data-driven insights to refine support processes. Previously, Jacob held multiple roles at DigiTickets from April 2021 to June 2023, where innovative strategies were implemented to improve customer support efficiency. At Sitel, Jacob managed a high-performing team delivering B2C support for a major UK retail client and gained substantial technical skills working at Sage. Jacob’s career began in telesales roles, further developing a diverse skill set that includes effective communication and team leadership. Education includes a Professional Certificate in CX from The CX Academy and A2 levels in Music from Suffolk One.