Nicholas Saisi

Nicholas Saisi is a Customer Success Manager and Support Operations specialist at Cloud Campaign since August 2021, successfully managing a customer portfolio generating approximately $750,000 ARR and consistently meeting NRR goals. Notably, Nicholas has led initiatives resulting in a 30% increase in customer engagement and maintained a ~96% CSAT rating by equipping the support team with essential resources. Previous roles include CSM/Lead Support Specialist, improving CSAT from 75% to 95% and developing automated customer management processes, as well as operational internships at Williams-Sonoma and Vulcan Materials Company, where Nicholas contributed to efficiency improvements. Nicholas holds a BBA in Operations and Technology Management from the University of Portland.