Jennifer Oliver is an experienced customer experience executive and operations leader currently serving as the VP of Customer Experience at CareValidate. They have previously held key roles in various healthtech companies, including Director of Provider Support at Medly and Head of Patient Experience & Operations at Hone Health, where they achieved significant operational efficiency and customer satisfaction improvements. With a robust background in creating innovative support frameworks and building high-performance teams, Jennifer excels at leveraging data-driven insights to drive growth and optimize customer journeys. They are passionate about addressing healthcare challenges while maintaining a human touch in service delivery.
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