Nirmala Ramai

Nirmala Ramai has over two decades of experience in the aviation industry, primarily with Caribbean Airlines Ltd from March 1999 to December 2021, where roles included Chief Operations Officer and Head of Business Optimization. Ramai directed cross-functional project teams as a Project Management Consultant and successfully implemented strategies for Airport operations and customer service, managing budgets exceeding USD 20 million without cost overruns. Prior experience includes serving as Director of Customer Service and Quality at Solaris Global Energy Ltd and Manager of Customer Service Standards at BWIA West Indies Airways. Nirmala Ramai holds a Certificate in International Aviation Management from Embry-Riddle Aeronautical University and a Post Graduate Diploma in Business Administration and Management from Heriot-Watt University.