Amber Joseph

Amber Joseph is an experienced professional with a diverse background in customer support and technical assistance. Currently serving as an Identity Access Management Specialist at Carilion Clinic since April 2019, Amber has effectively handled staff inquiries and provided troubleshooting support for various software applications, including Epic and Lawson. Previous roles at Carilion Clinic, Wells Fargo, Encompass Insurance, Allstate, The Home Depot, and Firehouse Subs showcase a strong ability in handling inbound calls, analyzing issues, and documenting solutions. Amber has also demonstrated leadership through responsibilities in training and managing staff, as well as obtaining industry certifications such as the ServSafe Food Protection Manager Certification and OSHA Certified Trainer. Educational pursuits include studies in Registered Nursing and Marketing.