Johann Loibl

Johann Loibl has a diverse range of work experience in customer experience and operations roles. Johann is currently serving as the Director of Customer Experience at Carma, a digital used car dealership based in Sydney. Prior to this, Johann worked as the Chief Experience Officer at MadeComfy, where they focused on improving guest and owner experience by implementing Salesforce Service Cloud and developing a strategic approach to operational challenges.

Before their time at MadeComfy, Johann took a parenting break and worked as a consultant, providing guidance on customer experience and service optimization for startups and larger companies. During this break, they also spent time on their parents' farm helping with the harvest.

Johann's previous roles include serving as the Chief of Staff at :Different, Head of Customer Service and SMB Sales at Zip Co Limited, Global Head of Customer Service at Contiki Holidays, Head of Customer Operations at THE ICONIC, and Customer Service Manager at Groupon Australia & New Zealand. At Groupon, they successfully managed teams, improved operational processes, and implemented activation and reactivation campaigns to enhance customer satisfaction.

Johann's early career includes serving as a Research Assistant and Student Support at The University of Sydney, where they contributed to academic research and provided administrative support. Overall, Johann Loibl has a wealth of experience in customer experience leadership and a track record of implementing strategies to improve operational efficiencies and customer satisfaction.

Johann Loibl has a diverse educational background. Johann began their education at the Technical University of Munich, where they pursued a degree in Agricultural Science. From 2000 to 2005, they studied at this institution and obtained a Bachelor's degree in Agricultural Engineering. Later, they continued their education at the University of Sydney, where they pursued a Master's degree in International Business from 2010 to 2011, with a focus on International Business.

In addition to their academic achievements, Johann Loibl also pursued additional certifications to enhance their professional skills. In June 2014, they obtained the COPC Registered Coordinator certification from COPC. Subsequently, in June 2019, they completed the Essentials of Product Management certification offered by Brainmates. These certifications demonstrate Johann's commitment to continuous learning and professional development.