Allen M.

Allen M. is an accomplished operations executive with extensive experience in managing call centers and third-party operations, emphasizing process improvement and change management. They have held various senior leadership roles at Capital One, where they oversaw significant operational deliveries, achieving multiple J.D. Power & Associates Call Center Certifications. Currently serving as Director of CEC Operations at CarMax, Allen continues to focus on enhancing customer experience and operational efficiency. With a passion for developing talent and maximizing business potential, Allen consistently drives teams towards outstanding performance.