Mark Noyes is an experienced engineering and incident management professional currently serving as Principal Engineer in Service Management at CarMax since May 2023. Mark has a robust background in major incident management, having held key roles at Silicon Valley Bank and Truist, where responsibilities included leading incident resolution efforts and enhancing communication between IT and business teams. Additional experience includes infrastructure project management at TSYS, business analysis in eCommerce at Macy's, and service assurance architecture at BlackBerry. Mark's career began at ChoicePoint Inc, where roles included system administration and management of development UNIX administration. Mark holds a B.A. in Management and Marketing from MidAmerica Nazarene University.
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