Monte Lewis

Monte Lewis has a robust career in customer experience and telecommunications management, currently serving as the Manager of Customer Experience at CarMax since February 2022. Prior experience includes roles such as Director of Customer Service at getaroom.com and Call Center Leader at TruGreen. With extensive experience at Hilton Worldwide from August 1993 to 2017, Monte held various positions including Director of Call Center Operations, overseeing large teams and managing significant operating budgets. Monte began a career in telecommunications as a Telecommunications Specialist in the U.S. Army from 1991 to 1993. Monte's educational background includes a Hospitality Certification from the Southeastern Academy of Travel and Tourism and attendance at the Devry Institute of Technology.