Charles Chirico

Charles C. has extensive experience in customer experience management, project management, and telecommunications, spanning over three decades. Most recently, Charles served as Customer Experience Manager at NWN Carousel, where responsibilities included acting as the primary contact for clients, assessing account performance, overseeing client onboarding, and enhancing service delivery through data-driven improvements. Prior to this role, Charles held leadership positions at Juma Technology, Ameriquest Mortgage, and several telecommunications firms, where initiatives focused on service excellence, system integration, and team management. Charles possesses a strong educational background, holding an Associate degree in Electronics Engineering Technology from Florida International University. Key achievements include maximizing client satisfaction, establishing quality assurance measures, and effectively managing complex IT infrastructure projects across numerous locations.