Asia Karugaba

Asia Karugaba is an experienced customer experience manager currently at IKEA since February 2021, responsible for establishing communication channels, enhancing customer satisfaction, and analyzing interaction data to optimize the customer experience. Additionally, Asia is a certified coach affiliated with EMCC France, focusing on executive coaching and consulting, including guidance for remote work leadership and personal development. Previous roles include retail manager at La Prairie Group AG, where leadership of a team of beauty consultants was key, and area beauty manager at Galeries Lafayette, driving business development and managing regional sales strategies. Asia's early career included positions at L'Oréal and Lagardère Travel Retail, emphasizing team management and retail excellence. Asia holds an MBA from Universidad Carlos III de Madrid and a coaching certification from LINKUP COACHING.