Matt Dillon

Matt Dillon is a customer success and experience leader with over 16 years of experience in go-to-market roles and more than 8 years focused on driving impact in SaaS and enterprise environments. Currently, they serve as the Senior Manager of Customer Experience and Success at Carrier, where they lead the development and execution of an integrated CX strategy. Previously, Matt held positions such as Strategic Customer Success Manager and AI Success Partner at Gainsight, overseeing growth, retention, and enterprise transformation for top-tier customers. Their earlier roles included a Client Success Executive at ADP and an Account Executive at Enterprise Fleet Management, where they excelled at consultative sales and client retention strategies.