Ayotola Sonde

Ayotola Sonde is the Customer Success Manager at Carry1st. Ayotola has over five years of experience in customer service and management. Ayotola started their career as a Customer Service Agent at Jumia Nigeria in October 2014. Ayotola was promoted to Customer Support Manager in September 2017 and served in that role for three years before joining Carry1st in March 2020.

As Customer Support Manager at JumiaPay/JumiaOne, Ayotola was responsible for the overall operation of the support center. Ayotola created protocols and policies, managed schedules and workflow, and conducted performance evaluations. Ayotola also provided training for new and existing staff on processes and procedures.

Ayotola is dedicated to providing excellent customer service and is always looking for ways to improve the customer experience. Ayotola is a strong leader with a proven track record of success in managing customer support operations.

Ayotola Sonde has a Masters in Business Administration from Nasarawa State University, a Bachelor of Science in Accounting from Bowen University Iwo, and a SSCE in Senior Secondary School Certificate from United Missionary Comprehensive College.

They are on a team with Chris Quaidoo - Content Acquisition Lead, Nadim Nyker - Senior Marketing Manager, and Tedj Tibourtine - Senior User Acquisition Manager. Ayotola Sonde reports to Lucy Hoffman, Co-Founder, COO. Olaide Kehinde - Customer Success, Oluwatosin Oke - Customer Service Associate, and Ebunoluwa Oladeji - Customer Success Associate report to Ayotola Sonde.