Alessandra Rodrigues Ribeiro

Head Of Customer Experience at Carta

Alessandra Rodrigues Ribeiro is an accomplished professional with extensive experience in customer experience, digital transformation, and strategic consulting. Currently serving as the Head of Customer Experience at Carta since March 2022, Alessandra has successfully implemented initiatives that increased productivity by 10% and maintained a CSAT score of 4. Previously, as a Senior Consultant for Startups Acceleration at Startup Farm, Alessandra supported 12 early-stage startups, guiding them through various stages of development. Other notable roles include Director of Digital Transformation and Products at Mercado Bitcoin, Director of Transformation at VR Beneficios, and Director of Transformation Projects for Latin America at HSBC, where Alessandra managed significant transformation projects across the region. Alessandra holds an MBA in Marketing from the School of Economics, Business and Accounting at the University of São Paulo and a Bachelor's degree in Industrial Engineering from Escola Politécnica da USP.

Links