Fasih Abbas M

Fasih Abbas M is an accomplished professional with extensive experience in customer and merchant experience management across prominent companies in the fintech and e-commerce sectors. Currently serving as Senior Director & Head of Merchant/Customer Success at Cashfree Payments since January 2021, Fasih has previously held significant roles including Director at Cashfree, AVP & Head of Customer Experience for Global Cards at NiYO, and Head of Customer Service In-house at PhonePe. With a background in service delivery management at Flipkart and operations management at Firstsource Solutions Limited, Fasih has consistently focused on process improvement, customer satisfaction, and team leadership. Fasih holds an Advanced Management degree from the Indian Institute of Management, Kozhikode, and a Bachelor's in Business Administration from Madurai Kamaraj University, along with a recognized track record of delivering exceptional customer experience initiatives.