Ed Powers

Ed Powers is an accomplished Principal Consultant at Service Excellence Partners since September 2011, specializing in enhancing customer loyalty and performance for cloud computing companies through science-based customer experience management and strategic practices. Powers has successfully improved experiences for over 30 SaaS and MSP clients and has served as interim VP Operations for a SaaS/mobile company. Currently, as a Senior Executive Consultant for ESG since July 2020, Powers has provided extensive consulting services to a diverse client base, achieving notable results such as developing a predictive customer health score model and significantly increasing CSM productivity. Previous roles include VP Client Success at InteliSecure, VP Customer Success at simPRO Software, COO at RefactorU and Getaway to Give Collection, and co-founding positions at Lifestyle Asset Group and Sorcia, Inc. Ed Powers holds a Bachelor of Science in Electrical Engineering from the Illinois Institute of Technology.