Ana Martins

Ana Martins is an experienced IT professional with a diverse background in process analysis and quality governance. Currently working at Cast group as an ITIL Incident Analyst, Ana focuses on executing incident management processes and ensuring team training on procedural importance. Previous roles include positions at TIVIT, where governance and quality in Tech Platforms were primary responsibilities, and Unisys, where data analysis and project performance were key. Ana's early experience includes coordinating monitoring efforts at Ascenty and providing technical support. Ana holds a postgraduate degree in People Management and a degree in Computer Networks Technology, along with various certifications in Windows Server and SharePoint security.