Leonardo Honorato

Leonardo Honorato has extensive experience in IT support and quality assurance, currently serving as a QA Junior Analyst at Cast Group since June 2022, where responsibilities include implementing automated testing to reduce execution time and creating test scenarios with Gherkin for enhanced clarity and maintenance. Previously, at Montreal Oficial, Leonardo held the position of Technical Support Supervisor N2, achieving a 25% improvement in first-level resolution rates through ITIL application. Additional experience includes roles as Technical Support N2, Infrastructure Technician at Tel Contact Center, Support and Attendance Technician at Primetek Computadores, Junior Analyst at SunTI Serviços Profissionais em TI, and Technical Support at Universidade de Brasília. Leonardo holds a degree in Systems Analysis and Development from Faculdade Projeção, earned between 2013 and 2015.