Mia Mazland

Mia Mazland is an experienced customer experience professional currently serving as the CX Shared Services Lead Specialist at Castlery since September 2019, where their role focuses on enhancing customer satisfaction across global markets through various projects and initiatives. Prior to this, Mia held multiple positions within Castlery, including CX Senior Specialist and CX Executive, where responsibilities encompassed training, system migrations, quality assurance, and cross-functional collaboration. Previously, Mia worked at honestbee as a Customer Service Executive, managing inquiries, feedback, and team productivity, and held guest services roles at Novotel Clarke Quay Singapore, where duties included supervising operations and ensuring the satisfaction of VIP guests. Mia holds a Diploma in Tourism and Resort Management from Singapore Polytechnic.