Ria Norsyahira Mohd Azmi

Ria Norsyahira Mohd Azmi is a skilled customer experience professional with extensive experience in customer service roles across various companies. Currently serving as a Senior Customer Experience Specialist at Castlery since March 2022, Ria previously held positions such as Customer Experience Specialist and Customer Service Executive at Marine Online, and Customer Experience Assistant at Love, Bonito. Notable contributions include managing customer inquiries through multiple channels using Zendesk, overseeing feedback management and customer satisfaction, and training new customer service agents. Earlier experience includes serving as an Assistant Store Manager at THE EDITOR'S MARKET, where Ria managed store operations and trained staff, and as an intern at Yerra Solutions, assisting with User Acceptance Tests and HR tasks. Ria holds an education from Temasek Polytechnic.