Casey Hackett

Casey Hackett currently serves as the Director of Client Success for North America at Degreed, leading two teams and overseeing a substantial portfolio that includes over 130 clients and significant annual recurring revenue. With a proven track record in customer success, including a 95% net revenue retention rate and a history of coaching and team development, Casey has also contributed to initiatives that enhance internal communication and employee engagement. Prior experience includes notable roles at ServiceTitan, where management of customer success teams resulted in reduced churn and increased software adoption, as well as tenure in sales management at major companies like Altria and Swedish Match. Casey holds a BA in Communications/Public Relations from Suffolk University.