Amy Robards

Amy Robards is an accomplished healthcare operations leader with extensive experience in managing claims operations and optimizing processes across various organizations. Currently serving as the Director of BPO Claims Operation at Catalyst Solutions, Amy has successfully enhanced claims metrics adherence by 80% and developed an incentivization program for claims examiners. Previous roles include Senior Manager at FluidEdge Consulting, where Amy oversaw the execution of a major Medicare Advantage Health Plan, and Business Development and Relationship Management Director at Anthem, where strategic relationship management led to notable client satisfaction. Amy's background encompasses positions in operational excellence and relationship management at leading health organizations, supported by a degree in Psychology and Criminal Justice from The George Washington University.