Richmond Ng

Richmond Ng is currently serving as the Employee Experience Design Manager at Cathay Pacific since June 2025, following a substantial role at Jardine Matheson from August 2021 to June 2025, where titles included Manager - Transformation Management and Manager - Global Business Services (GBS) Transformation. Prior experience at Cathay Pacific Airways from November 2017 to August 2021 encompassed roles such as Assistant Manager Service Delivery and Business Analyst. Richmond's expertise lies in centralizing HR and finance activities into GBS, facilitating seamless service delivery, redesigning processes for CRM system implementation, and driving project and change management initiatives. Academic qualifications include a Bachelor's degree in Information Systems and e-Business Management from Hong Kong Baptist University, earned from 2014 to 2017.