Alex L.

Alex L. is an experienced IT professional currently serving as an IT Offshore Supporter at CBED since August 2023. Previously, Alex worked as a Technical Support Specialist (L2) at Sendcloud from October 2020 to July 2023, acting as a critical liaison between the customer support and development teams. Alex also contributed to the UK market launch as the sole UK Customer Support agent during the pandemic. Prior experience includes serving as a Sonos Technical Support Agent at SYKES, where extensive knowledge of networking protocols and software troubleshooting was essential, and as a Team Leader and Customer Team Member at Co-op, where responsibilities involved managing staff and addressing customer concerns. Alex holds a degree in Computing Science from UHI Perth, completed in 2017.