Emily Victoria is a skilled Program Manager with a strong focus on driving customer satisfaction and team performance. They began their career as a Customer Service Representative at Data Vimenca, transitioning to roles that included Merchant Services Specialist and Operations Supervisor. At Hire Horatio CX, Emily advanced to Senior Team Lead, where they implemented process improvements and enhanced client relations. Currently, they manage a cross-functional healthcare program at CCD, utilizing strategic initiatives and data analytics to optimize performance and client satisfaction. Emily is also pursuing a Bachelor of Business Administration from Universidad Autónoma de Santo Domingo, expected to graduate in 2024.
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