Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle.

Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish.

For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry.

Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient.

Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. 

Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care. 


Call Center

Health Care

Support Services

CCD Health

Santiago de Los Caballeros, DR Office

Santo Domingo, DR Office

This department handles inquiries and assists customers with their service needs.

Customer Support

The Operational Roles team at CCD is pivotal in ensuring the seamless functionality of our healthcare contact center. This team oversees a range of essential functions, including efficient scheduling processes, technology integration, and quality assurance, all aimed at enhancing patient experiences. From managing workforce strategies to implementing IT solutions, the Operational Roles team collaborates across departments to uphold our commitment to exceptional patient care and operational excellence.

Operational Roles

The Leadership Team at CCD is responsible for setting the strategic direction of the company, ensuring that operational practices align with the mission of delivering exceptional patient care. This team oversees key areas such as financial management, customer success, product innovation, and business development, fostering collaboration across functions to enhance service delivery and streamline healthcare experiences. By leveraging their expertise, they drive continuous improvement initiatives, champion technology integration, and cultivate a culture of excellence within the organization.

Leadership Team

This department oversees the efficient functioning of operational processes and strategic initiatives.

Operations Management

This department manages the recruitment process, including sourcing, coordinating, and enhancing the candidate experience.

Recruitment Operations

This department focuses on data analysis, reporting, and the development of business intelligence solutions to drive informed decision-making.

Business Intelligence

This department focuses on providing support and guidance to patients throughout their healthcare experience.

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Other teams

Operational Roles

Leadership Team

Operations Management

Recruitment Operations

Business Intelligence

Patient Care Services