Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle.

Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish.

For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry.

Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient.

Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. 

Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care. 


Call Center

Health Care

Medical Devices

Kalil Diaz

Will Scott

Luis Arocha

Edison Sepúlveda

William Harper Heinsen

Valerie Grullon

The Operational Roles team at CCD is pivotal in ensuring the seamless functionality of our healthcare contact center. This team oversees a range of essential functions, including efficient scheduling processes, technology integration, and quality assurance, all aimed at enhancing patient experiences. From managing workforce strategies to implementing IT solutions, the Operational Roles team collaborates across departments to uphold our commitment to exceptional patient care and operational excellence.

Operational Roles

Leadership Team

Operational Roles

About

Team members

Other teams at CCD

Leadership Team