CCMA | Call Centre Management Association
Christelle Correia is a Leadership & Personal Development Coach at Casting Crowns Coaching since September 2019. Christelle also co-founded The Coaches Collective - UK in April 2022. In addition, Christelle serves as a Trainer & Facilitator at CCMA | Call Centre Management Association. With prior experience as a Director of Operations at 4Life Direct International and as a Senior Manager at Clientele Limited, Christelle has a strong background in operations and contact center management. Christelle has received education from The Coaching Academy, Wits Business School, and Wits Technikon.
CCMA | Call Centre Management Association
The CCMA is the longest established association representing the call and contact centre industry in the UK. We support contact centre management through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments. The CCMA believes that the key to providing quality employment lies in promoting managerial excellence. CCMA is dedicated to fostering the development of a new breed of contact centre professionals – individuals with vision, expertise, and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.